In-house audits help Indaver to monitor the implementation of its integrated management systems. This allows us to continuously improve. External audits allow authorities, customers and certification agencies to check our processes. The results of the in-house and external audits are monitored by the QESH department. The International Management Team is notified of any corrective actions taken.
In Belgium, the environmental inspectorate department of the Environment, Nature and Energy Department of the Flemish Government (LNE) checks whether Indaver complies with all the licence conditions, for instance for emissions into water and air. In addition, the VMM (Vlaamse Milieu Maatschappij - Flemish Environment Corporation) is charged with auditing the levies for discharges into water and air.
Due to the volume of hazardous waste that can be stored and treated there, our site in Antwerp is subject to the SEVESO Directive, a European Directive on the risks of industrial accidents. SEVESO audits are carried out by the Federal Public Service (FPS) for Employment, Labour and Social Consultation together with the environmental inspectorate department of the Environment, Nature and Energy Department of the Flemish Government (LNE).
Audits by clients
Clients regularly make use of the opportunity Indaver offers to carry out (administrative) audits themselves. These audits are either part of the acceptance procedure for Indaver as a waste treatment company (pre-contractual audits) or of an interim supplier evaluation (post-contractual audits).
Audits by external certification agencies
Indaver has ISO 9001, ISO 14001 and ISO 45001 certification in the name of Indaver nv and SVEX nv, which operates the grate incinerators and rotary kiln incinerators at the Doel site.
At Indaver Group there’s active management of sub-suppliers
Next to our in-house installations. Indaver’s industrial services branch has a centralized Waste Flow department which has access to over 300 so called external treatment installations that offer extra capacity or alternative technologies to offer its customers the “Best-of-Breed” solution. These reliable partners are selected in function of geography, flexibility, high quality standards, delivered services and price.
Our logistical partners transporting hazardous waste (ADR transport) must also meet strict requirements. Indaver’s logistic departments have excellent contacts with external partners to offer our customers the best logistic service. This way we always offer LEAN logistic service at the lowest possible cost but never ignoring the safety and quality aspects.
Full Compliant solutions
It is the responsibility of the Waste Flow, Logistic & QESH department of the region to screen and assess the treatment centres. They use different tools for the performance assessment, such as the PQQ (Pre-Qualification Questionnaire) form. All external treatment centres handling and processing waste materials who are critical (by nature and composition and/or by process) with potential risks to the environment, are submitted to a specific QESH approval procedure before used, to avoid all possible liabilities. Information and documents are queried such as: permits/certifications/applications for the waste processing techniques, managed quality systems, registrations / accreditations in waste transportation, compliance with Indaver’s 10 codes of good practice, procedures, environmental reporting, administration etc. After a positive assessment all parties are informed of the decision and next steps, set out in an internal procedure, and the collaboration can be started.